Duplicate Credit Card Appearing and No Option to Disable It..?

In my bank accounts screen my credit card is appearing twice, under the same bank account. Only one of the disable/enable toggles is available to click, and I cannot disable the second (duplicate) one which is also slightly greyed out although it shows an (unclickable) green toggle next to it. Any ideas?

Answer

I can help you resolve the error you've encountered when trying to hide the bank account, Amillia.

To isolate and verify if this is a browser issue, I recommend using a private browser or an incognito window when trying to hide the bank account. Then, you may clear the cache in the one that you're currently using if it works.

Here’s how:

  • For Chrome, press Ctrl+Shift+N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.

If it works, here's Clearing temporary internet files and cache article for detailed guidance. Also, here's more information about hiding or deleting a bank account in QBSE.

    Let me know if you are still experiencing this issue after trying those steps by leaving a comment below. I'll be here to help. Have a good day.

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    IntuitMaryJoy , Community Support Specialist
    Employee SuperUser

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