"Mobile Sync finished with error: Code:InternalServerError,Type:SYSTEM"

Our GoPay sales stopped syncing with our POS on 6/25/19.

When trying to Sync we receive:

Mobile Sync finished with error: Code:InternalServerError,Type:SYSTEM"             


Please help as I have 2 weeks worth of sales data that I cannot connect to POS & QB


Answer

Hi rpitter,

You can configure your firewall to enable QuickBooks payments and ensure that there's no interruption when using QuickBooks Point of Sale (POS). Let me guide you how.

  1. From Windows search bar, enter then open Windows Firewall.
  2. Select Advanced Settings.
  3. Right-click Inbound Rules. Then select New Rule.
  4. Select Program. Then select Next.
  5. Select This Program Path. Select Browse.
  6. Navigate the file location. Select Next.
  7. Select Allow the Connection. Select Next.
  8. If prompted, make sure all profiles are marked. Select Next.
  9. Give the rule a name. Select Finish.
  10. Repeat the steps above for the Outbound Rules (for step 3, choose Outbound Rules instead of Inbound).

Here's an article for more information about configuring firewall using QuickBooks Payments: Configure Firewall Or Security Software When Using QuickBooks Payments.

Once done, try re-syncing your POS. Make sure to select the Sync to Mobile checkbox to successfully complete the syncing.

I've got this article in case you encounter other errors in POS: Resolve XML Errors In Point Of Sale.

Let me know if you have other questions. I'll be here to help.

Was this answer helpful? Yes No
Original
IntuitMariaS , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.