"Mobile Sync finished with error: Code:InternalServerError,Type:SYSTEM"

Our GoPay sales stopped syncing with our POS on 6/25/19.

When trying to Sync we receive:

Mobile Sync finished with error: Code:InternalServerError,Type:SYSTEM"             

Please help as I have 2 weeks worth of sales data that I cannot connect to POS & QB


Hi rpitter,

You can configure your firewall to enable QuickBooks payments and ensure that there's no interruption when using QuickBooks Point of Sale (POS). Let me guide you how.

  1. From Windows search bar, enter then open Windows Firewall.
  2. Select Advanced Settings.
  3. Right-click Inbound Rules. Then select New Rule.
  4. Select Program. Then select Next.
  5. Select This Program Path. Select Browse.
  6. Navigate the file location. Select Next.
  7. Select Allow the Connection. Select Next.
  8. If prompted, make sure all profiles are marked. Select Next.
  9. Give the rule a name. Select Finish.
  10. Repeat the steps above for the Outbound Rules (for step 3, choose Outbound Rules instead of Inbound).

Here's an article for more information about configuring firewall using QuickBooks Payments: Configure Firewall Or Security Software When Using QuickBooks Payments.

Once done, try re-syncing your POS. Make sure to select the Sync to Mobile checkbox to successfully complete the syncing.

I've got this article in case you encounter other errors in POS: Resolve XML Errors In Point Of Sale.

Let me know if you have other questions. I'll be here to help.

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IntuitMariaS , Community Support Specialist
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