SUBSCRIPTION OF wrong company

In simple words I have subscribed and then i have exported the file from my QB desktop to online version. So there is a company created by default instead of the one which i have exported. In the billing and subscription the status of the intended company i.e. "City Cool KSA LLC" which i have exported file for is showing a trial subscription and the company which has been created by default namely QBONewCompany is showing the status of paid


So, what is this ?? I am totally confused 

Answer

Good day, aliusamausmani,

During the export process, the Create a new company option might have been selected. 

You can cancel the subscription created. Then, import the file on the trial account and subscribe to it. Here's how:

  1. Log in as an admin.
  2. Go to the Company menu, then select Export Company File to QuickBooks Online.
  3. Select Start your export.
  4. Sign in as an admin to your QBO company.
  5. Click the Choose online company▼drop-down, and select the company you want to be replaced by your company file.
  6. Select Continue.
  7. Enter “Agree” in the text field, then select Replace.
  8. Select Yes, go ahead and replace the data, then select Replace.

After the import process, go to Billing and Subscriptions to Subscribe.

Don’t hesitate to comment below if you got additional concerns, I’m always here to help you.

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IntuitMaryL , Community Support Specialist
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