epay and efile are not working why?

Answer

Hello there, stephdoyletax,

Let's make sure you've selected the e-file and e-pay methods from your payroll setup as this can be the reason your e-services aren't working.

To review the e-pay setup:

  1. Go to the Employees menu.
  2. Select Payroll Center.
  3. Go to the Pay Liabilities tab.
  4. Below Other Activities, select Manage Payment Methods.
  5. Review the e-pay setup by selecting the Schedule payments section.
  6. Double-click each list of tax payment.
  7. In the Edit Payment Schedule - [name of tax payment] window, select the E-pay radio button on the Payment (deposit) method section. (Please see screenshot below for your reference).
  8. Click Finish. Repeat the same process for the other forms.

For the e-file setup, follow these steps:

  1. Go to the Employees menu.
  2. Select Payroll Center.
  3. Go to the File Forms tab.
  4. Below Other Activities, select Manage Filing Methods.
  5. Review the e-file setup by selecting the Filing methods section.
  6. Double-click each list of tax payment.
  7. In the Filing Methods window, select the E-file radio button. (Please check out the attached file below for your visual reference).
  8. Click the Next button to update the other payments.
  9. Click Finish.

If everything is all set and your e-services is still not working properly, I'd suggest downloading the latest payroll tax table to ensure your payroll is updated.

Please let me know if you have other concerns about QuickBooks e-services. I'm just around if you need further help.

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IntuitRea , Community Support Specialist
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