I am not able to turn on Tips on the new update. I get the message "Tips settings not saved we couldn't save your tips settings. try again later". version 11.0.0-n

i get the message "tips setting not saved. We couldn't save your tips settings. Try again later".

Answer

Hello anunez76,

Welcome to the Community. I'm here to lend a hand with the error when enabling tips in the GoPayment app.

Since we haven't received any ongoing issues similar to your error message, I recommend performing some basic troubleshooting. Let's start with clearing the browser cache on the device.

For Apple devices:

  1. Go to Settings.
  2. Select Safari.
  3. select Clear History and Clear Cookies and Data.

If you're using Android Devices:

  1. Select Menu, then Settings.
  2. Go to Privacy & security.
  3. Click Clear cache.
  4. Select to Clear history and Clear all cookie data.

In case the error persists after following the steps above, please follow the remaining solutions in the article I recommend on this:

I'm having trouble using GoPayment.

If all fails, I recommend contacting our GoPayment Specialists this time. One of them will be able to take over and complete the troubleshooting for setting up tips.

You'll see the contact information through this link (scroll down to GoPayment):

Which Payments product do you need help with?.

Let me know if you seek further assistance from me about the app error message. The Community has your back.

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IntuitAlcaeus , Community Support Specialist
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