My credit card expired & now my payroll account says there's no accounts associated with my account. How can I access my account & get the new credit card number set up?

My client cannot do payroll since my credit card expired when I was on vacation.  I tried to log on to my payroll account, but the system says I have no accounts attached to my log on (even though I have an email confirming my log on user name and the client I am trying to work with).  How do I get the credit card information updated?


I can help you reactivate your payroll subscription, datacpa

If you can still log in to your account, you can easily go to your Billing details tab to update your Payment information. But, if you can no longer access your account, I suggest reaching out to our payroll support team to securely access your account and help you reactivate your payroll.

Check this article on how to reach them: How to contact QuickBooks Online Accountant support.

For your future reference, here's how to change subscription credit card and personal information.

Keep me posted about how it goes and if you have other concerns by leaving a comment below. I'm always here to help. Have a great rest of the day. 

Was this answer helpful? Yes No
IntuitMaryJoy , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.