My credit card expired & now my payroll account says there's no accounts associated with my account. How can I access my account & get the new credit card number set up?

My client cannot do payroll since my credit card expired when I was on vacation.  I tried to log on to my payroll account, but the system says I have no accounts attached to my log on (even though I have an email confirming my log on user name and the client I am trying to work with).  How do I get the credit card information updated?

Answer

I can help you reactivate your payroll subscription, datacpa

If you can still log in to your account, you can easily go to your Billing details tab to update your Payment information. But, if you can no longer access your account, I suggest reaching out to our payroll support team to securely access your account and help you reactivate your payroll.

Check this article on how to reach them: How to contact QuickBooks Online Accountant support.

For your future reference, here's how to change subscription credit card and personal information.

Keep me posted about how it goes and if you have other concerns by leaving a comment below. I'm always here to help. Have a great rest of the day. 

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IntuitMaryJoy , Community Support Specialist
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