When I go to reconcile, I have not cleared any transactions, but I have a cleared balance.

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Answer

Hello there, stacie,

When you reconcile, the amount shown in the Cleared Balance section is your account's Beginning Balance. This balance will decrease if you select checks and payments and increase as you select deposit and other credit amounts. Then, the remaining amount considered as the cleared balance will be used as your beginning balance on your next reconciliation.

To reconcile, kindly follow these easy steps below:

  1. Go to the Banking menu, then select Reconcile.
  2. Select the Account.
  3. Enter the Statement Date and Ending Balance.
  4. Click Continue.
  5. Select the Reconcile Now button.

I've attached a screenshot below for your better view.

Once you've completed the steps above, you'll be routed to the Reconcile screen where you select transactions to clear. If the balance shows zero difference, select the Reconcile button and you’re done reconciling the account.

To be guided about the reconciliation process in QuickBooks, this article will provide you the detailed instructions: Reconcile Bank and Credit Card Accounts in QuickBooks Desktop. This also contains solutions/suggested steps in fixing issues when doing so.

Please let me know if you have other concerns by leaving a comment below. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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