login problem; no error message

Browser just "wheel turning" waiting for response. tried in Chrome and Edge; same problem in each. Tried enabling Flash, but doesn't help.

QB Customer service number says "please login and click help", but I can't do that if I can't log in!

Answer

Hello there, carolyn999-smile,

I appreciate you for trying to fix your login concern by accessing QuickBooks using other supported browsers. Rest assured that I'm here to help you access your account so you can continue with your business without interruptions.

Let's first access your account through a private browsing window to verify if the behavior is a result of browser hang-ups. 

Please refer to the keyboard shortcuts in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Internet Explorer: Ctrl+Shift+P
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

Once done, log in to your account by visiting the https://qbo.intuit.com website again. If you're able to do so, this means your browser is already loaded with your historical data. For this to be avoided, you need to get back to your regular browser and clear its cache and cookies.

I also recommend to use other supported browsers when logging in to QuickBooks as an alternative.

In case the suggested troubleshooting steps above won't work, I'd suggest subscribing to a free trial account using a different email so you can get in touch with our QuickBooks Online Support Team by visiting the Help menu once logged in.

In case the suggested troubleshooting steps above won't work, I'd recommend contacting our QuickBooks Online Support Team. Since you can't open your account, you can subscribe to a free trial account using a different email address. Visit the Help menu once logged in, and make sure to let the representative know that your concern is about your account's login credentials and provide your email address.

Please let me know if you have other concerns. I'm just around if you need further help.

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IntuitRea , Community Support Specialist
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