Paystub Printing no longer shows Memo line

It appears, since April, that the Paystub Printing, to PDF, no longer includes the data you put on the 'memo' line of the payroll run.  I've used that for years, and was checking something, and noticed that it was not printed.  The word 'Memo' is still there, but nothing I typed when doing payroll is there.  This needs to be fixed!


Hi messex,

This usually happens if you encounter computer glitches and Internet issues. Let's perform the troubleshooting steps to help you resolve this issue.

Let's open a private browser to check if you're able to print the memo line. A private browser doesn't store the browsing information which can speed up the browser's loading process and resolve any printer related issues.

Here are the keyboard shortcuts:

  1. Chrome: Ctrl+Shift+N
  2. Internet Explorer: Ctrl+Shift+P
  3. Firefox: Ctrl+Shift+P
  4. Safari: Command+Shift+N
If it works, then your main browser may have too much historical data from previously visited websites which slows down internal processes and causes this kind of behavior.

Go back to your regular browser and clear the cache to delete any browsing history. Otherwise, try switching to a different browser to see if it works. 

However, if the memo line is still not showing, you can save the pay stub first before printing it.

Here's an article for your reference in case you have other questions about payroll: Employees And Payroll In QuickBooks Online.

Feel me in if you have other concerns. I'd be right here to help.
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IntuitMariaS , Community Support Specialist
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