Paystub Printing no longer shows Memo line

It appears, since April, that the Paystub Printing, to PDF, no longer includes the data you put on the 'memo' line of the payroll run.  I've used that for years, and was checking something, and noticed that it was not printed.  The word 'Memo' is still there, but nothing I typed when doing payroll is there.  This needs to be fixed!

Answer

Hi messex,

This usually happens if you encounter computer glitches and Internet issues. Let's perform the troubleshooting steps to help you resolve this issue.

Let's open a private browser to check if you're able to print the memo line. A private browser doesn't store the browsing information which can speed up the browser's loading process and resolve any printer related issues.

Here are the keyboard shortcuts:

  1. Chrome: Ctrl+Shift+N
  2. Internet Explorer: Ctrl+Shift+P
  3. Firefox: Ctrl+Shift+P
  4. Safari: Command+Shift+N
If it works, then your main browser may have too much historical data from previously visited websites which slows down internal processes and causes this kind of behavior.

Go back to your regular browser and clear the cache to delete any browsing history. Otherwise, try switching to a different browser to see if it works. 

However, if the memo line is still not showing, you can save the pay stub first before printing it.

Here's an article for your reference in case you have other questions about payroll: Employees And Payroll In QuickBooks Online.

Feel me in if you have other concerns. I'd be right here to help.
Was this answer helpful? Yes No
Original
IntuitMariaS , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.