Over a month now and Intuit Techs still can't get me in...

What do I have to do to see my paycheck stubs EVER again...PLEASE??


THIS (the following) is what I'm getting now (but my employer is [continues to be] just as stumped as I am!?!) >>>

"Paycheck Records
Forgot your password?

Contact your employer to reset your Paycheck Records password".

Answer

Hi GLENNC2,

Let's perform some browser troubleshooting steps so you can view your paychecks stub when accessing it online.

But first, when you start browsing through the web, all website you've visited will store cache so it'll load easily when visiting the same website again.

Thus said, you'll have to  clear your browser's cache to offload all your saved cache. From there, you can log back in and access your paycheck stub online.

However, if you're still unable to do so, I'd recommend contacting our Payroll Care Team. They have the tools needed to pull up and look into your account so that you can access your pay stubs. Also, they can reset your login credentials if needed.

Please let me know in the comment section down below if you have any other questions. I'll be always around ready to help.

Was this answer helpful? Yes No
Default user avatars original
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.