How do I get a refund for a service we have never used?

I need a phone number for Quick books service.

Answer

Hello, crimco3.

You can reach out to our Customer Care Team regarding the refund for the unused subscription. Before doing so, make sure to cancel it first to avoid future charges.

Here's how:

  1. Log in to CAMPS using your Intuit credentials.
  2. Click the Products & Services section to see all registered subscriptions.
  3. Select the Details link next to the specific product you want to cancel.
  4. Choose Cancel Service on the upper-right of the screen.
  5. Enter a reason and confirm the cancellation.

For a guide in navigating CAMPS, check out this article: Manage your QuickBooks Desktop products and subscriptions.

Once done, get in touch with our chat support for information about the possible credit. They have the tools to access the account in a secure environment and help with your billing concerns.

  1. On your QuickBooks, press F1 or go to the Help menu and select QuickBooks Desktop Help.
  2. Click the Contact us link at the bottom.
  3. Type in your concern and click Search.
  4. Hit Start a Message.

Take a look at this article to know more about our cancellation policies: QuickBooks Desktop cancelation policies.

That should get you pointed in the right direction.

Let me know how this goes and if you have any questions. I'm always here to help. Take care!

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IntuitKhim , Community Support Specialist
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