Several of my employees haven't been able to login to the GoPayment App today despite having logged in successfully in the past. Their apps and devices are updated. Help?

My employees get one of two error messages: 

  1. "You do not have sufficient privileges to access this company."  (This can't be true, because they've been able to use the GoPayment app successfully in the past.)
  2. A message about needing to update the app in order to use it. When we check on the app store, it shows that they're already using the most recent version of the app.

We've already tried uninstalling and reinstalling the app with no success. 

Any suggestions?

Answer

Hello there, @psigafus.

You can let your employees perform some troubleshooting steps to be able to log in to the GoPayment app successfully. I'm here to help share them with you.

First, you can have them refresh the app store. If the problem continues, they may need to log in using a web browser. If it works fine using a web browser, you may need to get in touch with our Support Team to check and investigate this further securely. For the support's contact information, you can check it here: Which Payments product do you need help with?.

You may also check this article for your future reference about fixing issues while working with GoPayment: I'm having trouble using GoPayment.

Please know that I'll be right here to help you if you have any other GoPayment or QuickBooks concerns, just add a post/comment below. Wishing you the best!

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IntuitAngelyn , Community Support Specialist
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