I am not able to connect my bank of america account. I tried multiple times but somehow I am not able to connect after the latest software update.

the app said "we got fresh connect to your bank of america. connect now"
The error message that I received was "the information y ou entered does not match our records. please try again"
I went to the bank of america website and tried the same credentials and it worked there. Its just not working from the quick book connect app.


Hello there, tenzing.lama1,

The connection problem between Bank of America and QuickBooks Self-Employed is already reported. Currently, our product engineers are working on resolving this.

I recommend contacting our QuickBooks support so you will be added to the list of affected users. You will receive email updates from time to time.

Here's how:

  1. Click Assistant at the upper-right corner.
  2. Type talk to a human and click Enter on your keyboard.
  3. Select from Chat with an agent or Get email support.

We appreciate your patience on this matter.

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IntuitMaryL , Community Support Specialist
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