QB POS 2018 to GoPayment App mobile sync shows all items in desktop inventory are synced (confirmed by sync activity log), but many of them not showing on mobile device.


Pleased to see you here in the Community, humboldtbeerworks

You can store an unlimited number of items in the Mobile Payments account. However, the number of items displayed on the app may be limited depending on your device's memory. 

To help fix this, you’ll need to complete the sync process to ensure all items in your POS are showing on the mobile device. Allow me to guide you through the steps.

  1. Open the GoPayment app from your mobile device.
  2. Log into your QuickBooks Payments Account.
  3. Once the menu is opened, go to Settings.
  4. Tap Sync Items under Sync Settings.

For more details about the steps above, you can check out this useful article: Connect GoPayment to QuickBooks Desktop Point of Sale.

If the steps above don’t work, you’ll need to make sure the app is installed on a supported device. Then, ensure the app is updated to its most recent operating system version. You can perform the solutions on how to fix them through this article: Troubleshoot GoPayment App.

The resources above will help you sync all your items in the app, humboldtbeerworks

I’m just a click away if you have further concerns. Wishing you and your business continued success!

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IntuitRaymondJay , Community Support Specialist
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