I cannot get into the Retirement Plan Report this afternoon. The error code is 1561-6664-30411-fci_i

Answer

I can help you get back on track and run the Retirement Plan report successfully, martzins,

Let’s check and verify if this is a browser issue. To resolve this, I recommend using a private browser or an incognito window when trying to run this report. Then, you may clear the cache in the one that you're currently using if it works.

Here’s how:

  • For Chrome, press Ctrl+Shift+N.
  • For Internet Explorer or Firefox, press Ctrl+Shift+P.
  • For Safari, hold down Command+Shift+N.

If it works, here's clearing temporary internet files and cache article for detailed guidance.

Keep me posted about how it goes after trying those steps and if you have other concerns by leaving a comment below. Have a great rest of the day.


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