How do I issue partial refund in Intuit site for a GoPay payment? I don't want to reverse the payment, because I don't have the card information for the balance.

All charges are in the GoPay app, but all credits are run through the Intuit site.


Hello there, naomi,

When you issue a partial refund, you need to do it in your QuickBooks Merchant account. Let's log in and go to the Processing Tools drop-down to issue a refund to your customer.

Here's how:

  1. Log in to your QuickBooks Payments account.
  2. Go to the Processing Tools drop-down, then select Reverse a Transaction.
  3. Enter the necessary fields and select Search.
  4. Choose the transaction you want to refund.
  5. Manually enter in the amount in the Amount field.
  6. Click Submit.
  7. Select Cancel, then enter the refund amount. 
  8. Click Continue.
  9. To get a copy of the receipt, choose E-mail or Print.

Here's an article that contains an alternate method in processing a partial refund to your customer: Void or Refund Transactions in QuickBooks Payments (Alternate method to perform a partial refund/credit section).

Please let me know if you have other concerns about processing refunds in QuickBooks. I'm just around if you need further help.

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IntuitRea , Community Support Specialist
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