need to get my payroll subscription number

I never received my payroll subscription number since I purchase the payroll services


Hi Lesly, 

Let's check your spam folder or Junk email to see if you've received the service key from there. Otherwise, we can use the automated Service Key Retrieval tool. Let me show you how:

  1. Open the QuickBooks Service Keys window.
  2. Click Employees, then My Payroll Service. If you do have Payroll Setup, choose Manage Payroll Service. If you don't, choose Add Payroll service.
  3. If you don't have a payroll service in your company file, choose Employeesthen Payroll, then Enter Payroll Service Key.
  4. In the QuickBooks Service Keys window: If you're not using the disk delivery service, select Add, if no payroll service is listed. Select Edit if a payroll service is listed. 
  5. If you are using the disk delivery service: Click Edit, and take note of the service key.
  6. Remove payroll service key in QuickBooks Desktop.
  7. Click Add, and continue with the steps.
  8. Enter your service key in the Service Key field. (If you have the disk delivery service, you'll also need to enter the latest disk delivery key that you received.
  9. If you have the disk delivery service, you'll also need to enter the disk delivery key that you received.
  10. Click Next and then Finish.
  11. When the Payroll Update message appears, select OK.
  12. Verify the Service Status shows Active and then select OK.
Also, the automated tool may not work if:
  • There are multiple payroll orders in our system for your company.
  • You purchased your payroll product from a retail store.
  • Business phone number you provided did not match what Intuit has on file
I have this article for your reference about setting up a new employee in QuickBooks: Set Up A New Employee In QuickBooks Desktop Payroll.

Feel free to reach out to us if you need anything else. I'll make sure to get back to you.
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IntuitMariaS , Community Support Specialist
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