When inserting credit cards app will cancel transaction for no reason! This happened several times last night, then eventually started to work again. What is happening?

Cancelling transaction for no reason randomly.

Answer

Hi downtowncas,

There are a few things that impacts the ability of mobile payments to connect with the card reader. Let me help you get this connected.

  1. A protective case could be preventing the reader from plugging in completely. Try removing the case to ensure a proper connection. You should feel a mild snap when fully inserted.
  2. Confirm that the card reader is set up properly within the app. Within Mobile Payments Settings, make sure the Card Reader is ON and the correct card reader is selected.
  3. Update to the latest version of Mobile Payments. Check for updates in your device maker's application store.
  4. Make sure you are swiping the card correctly. Swipe the card in a smooth, even motion. 
  5. If you’re getting an error while swiping the card, try another card -- the magnetic strip may be damaged.

If the same thing happens, let's clear cache using your mobile app. 

Here's how (Apple Device):

  1. Choose Settings.
  2. Select Safari
  3. Click clear cookies, history and cache.

Here's how (Android):

  1. Choose Browser or Internet.
  2. Click Menu.
  3. Select More, then Settings.
  4. Click clear cookies, history and cache.  
    You can also try to consider restarting your mobile device.

    Here's an article for more information about accepting credit card payments using GoPayment: Accept Credit Card Payments Using GoPayment On QuickBooks Online For Android.

    Reach out to us if you need anything else. I'd be more than willing to help you.
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    IntuitMariaS , Community Support Specialist
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