Our Master Admin left the company and did not give us the password to change the responsibilities. Who can I do that or what we need to send to you to help us with it?

Answer

Let me help you transfer Master Admin rights, jdeoliveira.

If you still have a contact with that employee, you can ask him or her to log in to your QBO account and transfer the role of Master Administrator. Once done, the new user can remove the previous Master Admin’s profile.

However, if it’s no longer possible, then I suggest contacting our Product Support Team. They have the tools to further assist you to process a Master Admin Claim in a safe and secure environment.

Check the article on how and when can I contact Support for more information.  

Keep me posted how it goes. If you have follow-up questions about transferring the Master Admin claims, let me know by leaving a comment below. Thank you for dropping by and have a good day.

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IntuitMaryJoy , Community Support Specialist
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