call me [removed] it will not stay open


Hello there, footlog,

QuickBooks Online will automatically log out once it detects inactivity in the account for security purposes. Currently, the system will let you keep the account open for a maximum of 3 hours. Let's update your Account and Settings Advanced feature so you can stay signed in on your selected time.

Please note that to do this, you must be logged in as the Master Admin. Here are the steps:

  1. Go to the Gear icon, then select Accounts and Settings.
  2. Select the Advanced tab.
  3. Click anywhere within the Other preferences section.
  4. Set the hour to Sign Me Out If Inactive for.
  5. Select Save.

I've attached screenshots below for your better view.

Please let me know if you have other concerns about managing your QuickBooks account. I'm just around if you need further help.

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IntuitRea , Community Support Specialist
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