I am an accountant and have incurred significant charges as a result of Intuit failing to file my forms timely.

I have incurred charges as a result of Intuit not filing my payroll forms timely. I had contact with a manager at the time who was not able to set up my payroll correctly, and as a result the taxes were paid late. I have the notices from the state and IRS. I would like to file for reimbursement and am unsure who to contact.


I know penalties are never fun, globetreader569. I've also experienced them myself. 

Let's check if a reimbursement is possible.

If you're using QuickBooks Online payroll, when you pay a tax after the due date, you'll get a warning about the penalty and interest you owe. This is like a do-it-yourself payroll where you'll have to submit your forms and taxes manually. Which means, a reimbursement might not be possible. Although, I still suggest getting in touch with the customer care support so an agent can take a look at your payroll account. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact us.
  3. Enter a brief detail about your issue, then click Let's talk.
  4. Choose either Get a callback or Message an agent.

However, if you're using the Assisted/Full service payroll, we handle any IRS issues for you. Which means, we've got your back with the IRS if something comes up. I'd suggest getting in touch with our payroll support. Follow the same steps above.

Reach out to us if you have other concerns. We're just around. 

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IntuitKristine , Community Support Specialist
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