How can I retrieve payroll information from a client's 2016 QB copy?

Our current client used to process payroll in QB in 2016. She is getting notices from the IRS and I am trying to access her payroll records. I received a copy of her 2016 QB file but can't see any payroll reports. 

Answer

Hi user17607,

You can let your client update QuickBooks Desktop to the latest release.This prevents any problems that may arise when sending payroll information to your client. Let me show you how to manually update QuickBooks.

  1. Go to the Downloads & Updates page.
  2. From the Select Product drop-down, select your QuickBooks product.
  3. From the Select Version drop-down, select the appropriate version or year.
  4. Select Search.
  5. Select Get the latest updates, then Save/Save File to download the update.
  6. When the download completes, double-click to install the update. You may need to restart Windows after the installation finishes.
Once done, you can download the latest payroll tax table to make sure your payroll has accurate information.

Here's an article for more information in case you want to print payroll tax forms: Process, Print, And Save QuickBooks Desktop Payroll Tax Forms.

Reach out to us if you need further assistance. I'd be here to help.
Was this answer helpful? Yes No
Original
IntuitMariaS , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.