Our card reader will not stay connected and requires us to reset the reader ever transaction. It cannot function like this, what is the solution?
Our new card blue tooth card reader will not stay connected to our iPad to process payments. It drops connection shortly after you exit the merchant services app. We have tried many different work arounds with no luck. We have tried resetting the reader, resetting the iPad, and re-pairing the reader. It still will not stay connected and we are beyond frustrated with this service. It is a system that doesn't work the way it is advertised at all.