Our card reader will not stay connected and requires us to reset the reader ever transaction. It cannot function like this, what is the solution?

Our new card blue tooth card reader will not stay connected to our iPad to process payments.  It drops connection shortly after you exit the merchant services app.  We have tried many different work arounds with no luck.  We have tried resetting the reader, resetting the iPad, and re-pairing the reader.  It still will not stay connected and we are beyond frustrated with this service.  It is a system that doesn't work the way it is advertised at all.

Answer

Thanks for posting in the Community, TwinOrchards,

Let me get the help you need about to resolve your issue about card reader connection.  

The connection issue that you’re encountering right now might be caused by an outdated QuickBooks GoPayment and QuickBooks Online mobile app. To resolve it, you can follow some troubleshooting steps below:

  • Update your QuickBooks GoPayment and QuickBooks Online mobile app. To do that, launch your App store and select Updates for Apple devices or launch your Play store and select My apps and games for Android devices.
  • Download and install OS updates. Please check out the support website of your device's manufacturer for detailed steps on how to install updates.
  • Try using the GoPayment card reader on other devices.

If you'd still encounter the same issue, disconnect and reconnect your card reader. Here's how

  1. Select Settings at the upper left menu of your app.
  2. Choose Card Readers, then choose the card reader you want to disconnect.
  3. From the Reader Actions drop-down, select Forget Reader.
  4. Re-connect the reader.

To provide you with more details about this process, read this article: Set up Bluetooth Card Reader for GoPayment or QuickBooks Online mobile.

Feel me in if you have any other concerns about the QuickBooks card reader. I’m always here to answer it for you. Have a good day!

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