can you help me with accounts receivable

I have a client that has been receiving payments to invoices but they have went to "accounts receivable", "undeposited funds", or their bank account but then when the deposit pulls through they have been "adding" it so their checking account is off. HELP!


Hi aswalnut,

You need to match the downloaded transactions with the deposits already entered in QuickBooks Online. This will link both transactions so there aren't any duplicates. Let me show you how.

  1. In the Banking page, select the transaction to expand the view. 
  2. Select Find match
  3. Review the Records found. These transactions are those you already entered in QuickBooks.
  4. Select the link next to each record to get more details.
  5. Review the Deposit to field on the forms.Your transaction in QuickBooks is already in the account listed.
  6. When you’re done, Click Match.

I've got this article for more information about bank transactions that won't download: What To Do If Bank Transactions Won't Download.

Keep me posted if you need anything else. I'd be glad to help.

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