can you help me with accounts receivable

I have a client that has been receiving payments to invoices but they have went to "accounts receivable", "undeposited funds", or their bank account but then when the deposit pulls through they have been "adding" it so their checking account is off. HELP!

Answer

Hi aswalnut,

You need to match the downloaded transactions with the deposits already entered in QuickBooks Online. This will link both transactions so there aren't any duplicates. Let me show you how.

  1. In the Banking page, select the transaction to expand the view. 
  2. Select Find match
  3. Review the Records found. These transactions are those you already entered in QuickBooks.
  4. Select the link next to each record to get more details.
  5. Review the Deposit to field on the forms.Your transaction in QuickBooks is already in the account listed.
  6. When you’re done, Click Match.

I've got this article for more information about bank transactions that won't download: What To Do If Bank Transactions Won't Download.

Keep me posted if you need anything else. I'd be glad to help.

Was this answer helpful? Yes No
Original
IntuitMariaS , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.