Florist, I make a custom arrangement (4-1200) and put cost in as $50 via app, now I can't add a different priced 4-1200 in the same checkout. Is there a variable option?

Gopayment App


My register item for a custom flower arrangement is 4-1200.

Floral arrangements can be any amount between $20 - $600+, and I can't have separate items for every possible price denomination.

In app, once I set 4-1200 to $50, it is locked in at $50 for that particular order, and only allowed to edit how many $50 pieces to sell.  So if I have a customer that is purchasing a $100 arrangement and a $50, I'm unable to use 4-1200 for both those respective price points for that particular customer.  I can set 4-1200 to any amount each order, once.


Any thoughts?

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Answer

Let me help resolve the error you've encountered when trying to set an amount for each item, jeffhobson.

First, try to check if you have the latest version of QuickBooks GoPayment app by going to your app store. Once updated, please check if you can now set an amount for each order.

However, if you still encounter the error, I suggest reaching out to our QuickBooks Online Payments support. You can check this link to get their phone number: https://community.intuit.com/browse/payments-contact-us.

They have the tools to further check your mobile app in a safe and secure environment. 

See the following article for more information about using items and categories in GoPayment.

Keep me posted about how the call goes and if you have other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day. 

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IntuitMaryJoy , Community Support Specialist
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