how to fix a downloaded transaction that came over as a debit and not a credit. Shows money withdrawn rather than deposited from paypal account.


Hello there, dianarobyn829.

QuickBooks Online is dependable with what your bank shares to us. You'll have to exclude the incorrect transactions so it will not mess up your account. Here's how:

  1. Click Banking, then choose Banking.
  2. Go to the For Review tab, then choose the incorrect transactions.
  3. Click Batch actions, then choose Exclude Selected

I suggest importing the transactions manually using an excel file. This way, you can control the credit and debit amounts. 

If you need more help, leave a comment below. I'll get back to you as soon as I can. 

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IntuitKristine , Community Support Specialist
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