How can I change my account information when the only way to get a confirmation code is by text or voice message, and the phone number on file is my old number?

Answer

Hi Ralph!

The other option is to contact our phone support to let them update your account information. They have access to accounts and they can actually help you update your phone number. They have a process for that.

You can request to update your phone number first, so you can receive the code. Then, you can do the rest of the updates by yourself if you prefer that way. Here's an article with their contact details: Which Payments product do you need help with?

Here's an additional article for your reference in the future: Update business and account information.

Please let me know if you have other questions about payments.

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IntuitJess , Community Support Specialist
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