Ever since I updated my desktop V18 to R8_01 I have had issues with the Mobile Sync. I have since updated to R9_01 and am still having issues.

I have been getting multiple errors:

-An error happened when syncing image to QuickBooks Desktop Point of Sale

-Error syncing images to Mobile Sync: Error:Service Unavailable

-Mobile Sync finished with error: Request timed out after 20 seconds

-Mobile Sync finished with error: The remote name could not be resolved: 'api.intuit.com'

-Mobile Sync finished with error: Unauthorized

This is just the list of errors in the last 6 hours!

In addition, when the Unauthorized error message is displayed I cannot process credit/debit transactions. I have found that a workaround is to log out of the processor and then log back in. That fixes the credit/debit processing, but not the mobile sync issue.




Answer

Hello there, Six Feet Under Games,

I'm here to share some information about the errors you're getting in QuickBooks Point of Sale.

I received an update that there is currently an ongoing investigation regarding the syncing of information from your mobile app even after you update to V18_R9_01. We are still working to get it fixed as soon as possible.

To help us resolve the problem, I recommend contacting our QuickBooks Point of Sale Support Team. They can add your company to the list of affected accounts so that you’ll receive updates via email.

I'll also get back to you on this post once I get a notification that the issue is resolved.

I appreciate your patience while we're working on this. Please do not hesitate to leave a comment if you have further questions. I'm just around if you need help.

Was this answer helpful? Yes No
Original
IntuitRea , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.