Where is my renewal date on my payroll subscription? This information should be easy for me to find, but it is NOT.

Why cant I find my payroll subscription renewal date? I feel like QB wants us to have to contact them for things like this so they can try and up sale their products. It's so frustrating. I just wanted to know our renewal date, I've already spent more than a half hour and I still have no clue. This kind of info should be readily available to us.



Hi rcarbaja,

I personally want to address your concern with the renewal date of your payroll subscription. But we have a separate team who can privately review your account and get your concern on your payroll subscription addressed.

Here in the Community, we don't have a direct view of your account for security reasons. Thus said, I'd recommend contacting our Payroll Customer Care Team.

They can pull up and look into your account in a secure environment so you'll know the exact date when did you purchase your renewal subscription.

Thus, here's how you can contact our dedicated team:

  • Go to Help.
  • Select QuickBooks Desktop Help.
  • Click Contact us.

Please let me know in the comment section below if you have any other questions. I'll be always around to help.

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IntuitAphylis , Community Support Specialist
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