Where is my renewal date on my payroll subscription? This information should be easy for me to find, but it is NOT.

Why cant I find my payroll subscription renewal date? I feel like QB wants us to have to contact them for things like this so they can try and up sale their products. It's so frustrating. I just wanted to know our renewal date, I've already spent more than a half hour and I still have no clue. This kind of info should be readily available to us.

Screenshot_(38).png

Answer

Hi rcarbaja,


I personally want to address your concern with the renewal date of your payroll subscription. But we have a separate team who can privately review your account and get your concern on your payroll subscription addressed.

Here in the Community, we don't have a direct view of your account for security reasons. Thus said, I'd recommend contacting our Payroll Customer Care Team.

They can pull up and look into your account in a secure environment so you'll know the exact date when did you purchase your renewal subscription.

Thus, here's how you can contact our dedicated team:

  • Go to Help.
  • Select QuickBooks Desktop Help.
  • Click Contact us.

Please let me know in the comment section below if you have any other questions. I'll be always around to help.



Was this answer helpful? Yes No
Original
IntuitAphylis , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.