Why do we have to wait 60 days to retake QBO recertification exam? What about 7/31/19 deadline?
I failed Module 1 in "What's New in QBO 2019 Practice Management" after taking the exam 3 times. On the 2nd try, the questions I got wrong did not seem to match up to the test I took. I'm trying to re-certify by Intuit's date of July 31, 2019, but because I can't take the exam again until after that date, I'll miss that deadline. I spent an hour on the phone yesterday with a Support person and requested to speak with a Supervisor. I was told a Supervisor would call me back, and I still haven't heard anything. I am frustrated that we can only take the exam 3 times, that the questions on the exam don't seem to line up to the study material, and that we have to wait 60 days to re-test. What will happen to my certification? I've had it for 15 years. Please help. Thank you.