The current vacation hours used are not showing up on the pay stub. How can I fix this?

The current hours used field is blank. I have checked all employee pay stubs and the error is consistent throughout. Current vacation accrual and YTD used and accrued are correctly reflected.

Conversely, the current sick hours used does show up on pay stubs; if no hours where used 0.00 is what shows. 

I have tried verifying and rebuilding. Changing admin password. Changing pay stub and voucher printing back to default settings & going back in to make sure accruals and hours are being printed. 

Answer

Hi Katepriest, 

I appreciate your time and effort in trying to resolve this issue. 

We can toggle the accrual figures on the paycheck to refresh the current vacation hours. Let me show you how.

  1. Go to Employees at the top menu bar.
  2. Choose Employee Center.
  3. Click the employee's name.
  4. Double-click the paycheck to open.
  5. Select Paycheck Detail.
  6. Change vacation hours to any figure.
  7. Click OK, then Save and close.
  8. Double-click the paycheck once more and click Paycheck Detail.
  9. Enter the correct number of hours for Sick and Vacation.
  10. Click OK, then Save and close.

Then, let's re-sort your payroll item list to repair and put data lists back to its default order. Here's how:

  1. Select Lists, then Payroll Item List.
  2. Select the Include Inactive checkbox. Note that if there are no inactive payroll items the box will be grayed out.
  3. Select the QuickBooks View menu and select Re-sort List.
  4. Select OK on the Are you sure you want to return this list to its original order? prompt.

Once done, let's restart your computer and try checking your pay stubs again. 

Running the Reboot.bat file can be an option, too.

I've got this article about adjusting an employees year to date information: Adjust Payroll Liabilities.

Let me know if you need further assistance. I'd be happy to help.

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IntuitMariaS , Community Support Specialist
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