when i pressed subscribe after filling out my car and billing info, it said unsuccessful. When I tried again, it said unsuccessful. it charged my card twice


The common billing error is AVS, rosehhoffman.

This error occurs when the address information you have provided for your credit card doesn't match what your credit card company has on record for you.

The failed charges will reflect on your bank but will not successfully go through.

Please make sure your address exactly matches the one your bank has on file upon subscribing.

  • If it is an apartment or suite, make sure to enter exactly as it shows in your statement. A common mistake is to enter "# 12" and the address on their records shows "Suite 12". Also, if the suite/apartment shows on the second line, enter it on the second line as well. 
  • The zip code must exactly match as well -  if your credit card statement shows a 9 digit zip code, please enter the 9 digit zip code.
  • If you’re still having issues, try going to USPS and look up your address at https://tools.usps.com/go/ZipLookupAction!input.action. They will display your address using the standard abbreviations and formatting. This might be what your bank/credit card company is expecting.

If the information is correct, please contact your bank directly to check.

I'll be here if you need more help.

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IntuitMaryL , Community Support Specialist
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