I cancelled my subscription last month and you charged me this month,

I want a refund because I cancelled last month. And this month you sent me a confirmation that my subscription was cancelled but a few hours later charged me for the monthly subscription. 

Answer

Hi  berdicompany,

We can log into CAMPS to check if you have other active subscription aside from your payroll. Let me show you how.

  1. Go to camps.intuit.com.
  2. Log in with your Intuit account info.
  3. Select the tile for QuickBooks Desktop.
  4. Go to the Products & Services section to check all your registered apps and application.

However, if you don't have any other subscriptions, I suggest contacting our Phone Support Team so they can confirm why you're still being charged. They have the tools to pull up your account in a secure environment. 

Here's how to reach them:

  1. Click Help menu on the upper part.
  2. Select QuickBooks Desktop Help (F1).
  3. Type your question.
  4. Click Talk to a Specialist.
We’ll call you back without you having to wait on hold.  
Keep in touch if you need anything else. I'd be happy to help.
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IntuitMariaS , Community Support Specialist
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