I am attempting to link Fidelity Rewards card. It used to work until I changed my user I’d.

Fidelity rewards credit card stopped working after change in username. Ie I can no longer link the account 

Answer

Hello, kunz,

Let’s get this sorted out so you’d able to connect your Fidelity Rewards card account into QuickBooks Self-Employed account.

In your case, since you’ve changed user ID, here’s what you’ll need to do to connect your bank account:

  1. Login to your bank’s website and confirm that you have the correct login credentials.
  2. Once done, login to your QuickBooks Self-Employed account through a web browser using this link https://selfemployed.intuit.com/login.
  3. Click the Gear icon at the top.
  4. Select Banks accounts.
  5. Click the Reconnect button and make sure to physically type the username and password.
  6. Click Update Sign-in Info.

Here’s an article with additional information about Error 103 for QuickBooks Self-Employed. However, If the error still persists, I suggest you contact our QuickBooks Self-Employed support. They have the tools to pull up your account and determined what caused the issue.

To contact us, here’s how:

  1. Sign in to your QuickBooks Self-Employed account.
  2. Click Assistant at the top right.
  3. Type talk to human.
  4. Choose your preferred support method.

You can always count on me if you have any other concerns about your QuickBooks Self-Employed account. Best wishes.

Was this answer helpful? Yes No
Default user avatars original
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.