how to import from an older quickbooks? I'm getting an error massage


Hi catering, 

If you are trying to export an older version of QuickBooks Desktop to QuickBooks Online, I suggest you to download and install the QuickBooks Desktop updated trial version. Once done, restore your company file and from there, you can convert to online. Let me guide you with the steps.

  1. Open your company file.
  2. On your keyboard, press Ctrl+1 to open the "Product Information" window.
  3. Press and hold Ctrl, then press B+Q.
  4. Click OK to close the Product Information.
  5. Follow the prompts to connect to QuickBooks Online.
  6. Enter your QuickBooks Online login.
  7. Select the QuickBooks Online company you want to import your data into, or create a new one.
  8. Select OK, got it.

Also, you can only import QuickBooks Desktop data within the first 60 days of your QBO company start date. Once you import, your Desktop file will replace your Online file and overwrite any existing information.

You can check these articles for more information: 

Here's an article for future reference: Add And Match Downloaded Banking Transactions.

Reach out to us if you have other questions. I'll make sure to get back to you.

Was this answer helpful? Yes No
IntuitMariaS , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.