how to import from an older quickbooks? I'm getting an error massage

Answer

Hi catering, 

If you are trying to export an older version of QuickBooks Desktop to QuickBooks Online, I suggest you to download and install the QuickBooks Desktop updated trial version. Once done, restore your company file and from there, you can convert to online. Let me guide you with the steps.

  1. Open your company file.
  2. On your keyboard, press Ctrl+1 to open the "Product Information" window.
  3. Press and hold Ctrl, then press B+Q.
  4. Click OK to close the Product Information.
  5. Follow the prompts to connect to QuickBooks Online.
  6. Enter your QuickBooks Online login.
  7. Select the QuickBooks Online company you want to import your data into, or create a new one.
  8. Select OK, got it.

Also, you can only import QuickBooks Desktop data within the first 60 days of your QBO company start date. Once you import, your Desktop file will replace your Online file and overwrite any existing information.

You can check these articles for more information: 

Here's an article for future reference: Add And Match Downloaded Banking Transactions.

Reach out to us if you have other questions. I'll make sure to get back to you.

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IntuitMariaS , Community Support Specialist
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