My POS is not syncing with gopayment . Gets to 32% and then says failed!

My POS is not syncing with gopayment (and the box is checked sync with mobile in POS).

My POS is not syncing with gopayment 

Answer

Hello there, petercplus,

We have an update that there is currently an ongoing investigation regarding POS not syncing with GoPayments. Our Product Team is investigating this behavior so we can come up with a fix as soon as possible.

As a workaround, you can follow these steps:

  1. Delete item from GoPayment.
  2. Add item to QBPOS, add a picture within QBPOS.
  3. Select Sync to Mobile checkbox again.
  4. Perform Mobile Sync.
  5. Item and item image should be available in GoPayment.

For now, we don't have an exact time frame as to when this will be fixed, so I'd suggest contacting our QuickBooks Point of Sale Support Team to add your company to the list of affected accounts and be notified via email when there are updates.

I'll also get back to you on this post once I get a notification that the issue is resolved.

I appreciate your patience while we're working on this. Please do not hesitate to leave a comment if you have further questions. I'm just around if you need help.

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IntuitRea , Community Support Specialist
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