How do I obtain my customer's email address automatically from the GoPayment App?

I used to be able to obtain my customer's email address from the receipt email. I am no longer able to do that. How do I obtain their email address from the receipt?

Answer

Let me help you add the email address to the receipt, jj.

If you're trying to add an email to send a copy of a GoPayment receipt when processed, you can do it by going to the Send a copy to option when a GoPayment receipt is processed.

  1. Go to your Home screen and select Manage Mobile Payments.
  2. Choose Customize Receipt.
  3. Select Send a copy to and then enter an email in the Send a copy to an email address field where you would like a copy of the receipt sent.
  4. Click Save & Preview Receipt to save the changes. 

Here's also how to add a phone number, logo, and custom message to mobile payments receipts

That should do it. Keep me posted about how it goes and if you have other concerns about your GoPayment app, by leaving a comment below. Take care and have a great rest of the day. 

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IntuitMaryJoy , Community Support Specialist
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