Cash sales made using GoPayment are not being transferred to QuickBooks POS when syncing. Credit and debit card sales are. Thanks for any help!



Hi user01154,

We can update your QuickBooks Point of Sale version to the latest release. Let me show you the steps.

  1. Go to our Downloads & Updates page, select QuickBooks Point of Sale as your product.
  2. Choose your software's appropriate Edition and Version.
  3. Select Search.
  4. Click Download.
  5. After you have downloaded your product, see Install QuickBooks Desktop Point of Sale for detailed instructions.
Once done, let's re-activate the mobile sync in QuickBooks POS. 

Here's how:
  1. Click Sign into for your Intuit Payments Account.
  2. If you have multiple accounts, click Select on the account you wish to use.
  3. Once complete, click the Cloud icon near the top right of your screen.
  4. Select View Sync Preferences.
  5. Select Sync Data and then Save.
Here's an article for the complete information: Connect GoPayment to QuickBooks Desktop Point Of Sale. Then, check if cash sales is transferring to QuickBooks POS.

I have this article for future reference: Error POS Got Stuck When Using QuickBooks POS.

You can always leave a comment below if you need further assistance. I'm here to help.
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IntuitMariaS , Community Support Specialist
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