I had problem downloading transaction from my DBS multi currency account. Error message popped up saying transaction could not be downloaded. How do I resolve the same.


Hello there, aditya,

There are a couple of reasons why bank transactions are not downloaded. There might be ongoing bank maintenance, or you made changes on your bank's end.

For ongoing bank maintenance, check your bank's website for messages, notifications, or alerts. If everything looks good, go back to QuickBooks Online and try to Update your bank again.

If you made changes on your bank's end, it should also reflect in QBO.

  1. Click the blue tile for the bank account, and then select the pencil icon to edit.
  2. Select Edit sign-in info.
  3. Update your info.

Check this article for specific bank errors: https://community.intuit.com/articles/1769041.

Stay in touch with me if you have more questions about this.

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IntuitMaryL , Community Support Specialist
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