Is anyone having a problem with QB POS 18.0 Physical Inventory with the system multiplying the counted quantity randomly by 2,3,4 or 5?

Our POS is randomly multiplying our counted inventory quantity while doing PI.  There is no consistency with how and when this occurs - there will be 10 items scanned in and updated properly, then 5 that have had their counts multiplied by either 2,3,4 or 5.  Each time the items have been scanned and saved, the data is deleted off the scanner to prevent duplication from our end. 

Answer

Hello there, @dcctennis.

Repairing your QuickBooks Point of Sale resolves unexpected errors and behaviors while doing Physical Inventory. I can walk you through in doing so.

Here's how:

  1. Ensure to create a backup of your POS files..
  2. Close QuickBooks Desktop Point of Sale.
  3. On your keyboard, press Windows + E to open the Computer window.
  4. Go to Control Panel.
  5. Choose All Control Panel Items.
  6. Select Programs and Features.
  7. Search for QuickBooks Desktop Point of Sale.
  8. Click Repair or Uninstall/Change.
  9. Follow the on-screen instruction to complete the process.
  10. Click Finish.
If the issue persists, I'd recommend contacting our Customer Care Team. A specialist can further look into the issue on a secured environment.

Also, you can check these articles for additional insights:

Feel free to leave a post below if you have other questions. I'm just a few clicks away.

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IntuitJuViel , Community Support Specialist
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