Is anyone having a problem with QB POS 18.0 Physical Inventory with the system multiplying the counted quantity randomly by 2,3,4 or 5?

Our POS is randomly multiplying our counted inventory quantity while doing PI.  There is no consistency with how and when this occurs - there will be 10 items scanned in and updated properly, then 5 that have had their counts multiplied by either 2,3,4 or 5.  Each time the items have been scanned and saved, the data is deleted off the scanner to prevent duplication from our end. 


Hello there, @dcctennis.

Repairing your QuickBooks Point of Sale resolves unexpected errors and behaviors while doing Physical Inventory. I can walk you through in doing so.

Here's how:

  1. Ensure to create a backup of your POS files..
  2. Close QuickBooks Desktop Point of Sale.
  3. On your keyboard, press Windows + E to open the Computer window.
  4. Go to Control Panel.
  5. Choose All Control Panel Items.
  6. Select Programs and Features.
  7. Search for QuickBooks Desktop Point of Sale.
  8. Click Repair or Uninstall/Change.
  9. Follow the on-screen instruction to complete the process.
  10. Click Finish.
If the issue persists, I'd recommend contacting our Customer Care Team. A specialist can further look into the issue on a secured environment.

Also, you can check these articles for additional insights:

Feel free to leave a post below if you have other questions. I'm just a few clicks away.

Was this answer helpful? Yes No
IntuitJuViel , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.