Can't process payroll online, missing tax info

System won't let us process payroll.  Says it needs more State Tax information for each employee and to Contact Support for help.  Can't find a support phone number for QBO payroll.  We have already entered all of our Tax ID's and it looks clear. We don't appreciate being completely helpless because all the information is cryptic with no way of finding or contacting support!


Let me help you sort this out, @motch1980.

To isolate this for a possible browser-related errors, let's apply the following troubleshooting steps:

  • Access your QuickBooks Online account through a an incognito or private browser:
    • Google Chrome, press CTRL  + Shift + N
    • Mozilla Firefox: press CTRL  + Shift + P
    • Internet Explorer: press CTRL  + Shift + P
    • Safari: press Command + Shift + N
  • Clearing your regular browser's cache will remove any stored information that are corrupted and affects your payroll processing.
  • Also, you may consider using other web browsers too.

If the error persist, I’d suggest contacting our Payroll Support Team. A payroll specialist will be able to look your account via a secured environment and check on it.

Here’s how to contact us:

  1. Go to the Help menu.
  2. Click Contact Us.
  3. Under How can we help?, type in any keyword about your concern.
  4. Hit Continue.
  5. Click Get a call back to contact us.

Also, you can visit these articles to learn more:

Keep me posted if you have other questions. I'm always here to lend a hand.

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IntuitJuViel , Community Support Specialist
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