When I try to reverse/return a gift card in the POS, I get an error message "Unable to issue refund. Operation Cancelled". The card has money on it. Why wont it work?

Answer

Hi dkncpa,

Make sure to update QuickBooks Point of Sale to the latest release to prevent any errors when processing a refund. Let me guide you with the steps.

  1. Go to the Downloads & Update web page.
  2. From the Select Product drop-down, choose QuickBooks Point of Sale.
  3. From the Select Edition drop-down, choose the appropriate edition.
  4. From the Select Version drop-down, choose the appropriate version or year.
  5. Select Search.
  6. Select Get the latest updates, then Save file to download update.
  7. When the download completes, double-click to install the file. You may need to restart Windows after the installation is complete.
  8. You can install manual updates across your network.

Once done, you create a return gift card receipt.

Here's how:

  1. From the Point of Sale menu, select New Return Receipt.
    Other ways of pulling up a return receipt:
    • Customer List. If you track customers, you can go back to the customer you are refunding the amount to by going to Customer > Customer list. Select the name of the customer then on select Accept Return from the blue buttons on the left side of the screen.
    • Sales History. Go to the sale by entering the receipt number on the search box. Select on the sales receipt then select Accept Return from the blue buttons on the left side of the screen.
    • Make a Sale. Select the Make a Sale icon on the Navigator page then select Accept Return from the blue buttons on the left side of the screen.
  2. List the returned merchandise using the same price at which the merchandise was purchased (from the original receipt). List returned quantities as positive numbers.
  3. On the Payment screen, move the refund amount to the Gift Card Purchase field and press Enter.
  4. Swipe the gift card or manually enter the card number.
  5. Point of Sale connects to the gift card servers and updates the card balance.
  6. Save/Print receipt.

I also have this article for more information about trade-in transactions: Create Trade-In Transactions In QuickBooks Desktop Point Of Sale.

Let us know if you have further questions. I'll make sure to get back to you.

Was this answer helpful? Yes No
Original
IntuitMariaS , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.