When I manually key a credit card I have to enter all the information twice for the transaction to go through. I dont get a declined message on the first try.

Also, I check in the recent transactions menu and there's nothing there. Once I enter the card info again the payment will process and I get the green payment accepted screen. I have uninstalled and reinstalled the app. 

Answer

Thank you for trying to reinstall the app to resolve this, bonnellplumbing.

Let me route you to our Customer Support who can help you sort this out.

To further isolate the issue, I suggest reaching our to our Product Support team. They have the tools needed in checking your account and app why credit card transactions will only go through on the second try in a safe and secure environment. 

Check this link to get the phone number for QuickBooks Online Payments & Merchant Service Center: https://community.intuit.com/browse/payments-contact-us.

That should get you in the right direction. Let me know how the call goes. If I can be of additional assistance in processing payments, I'm just a post away. Take care and enjoy he rest of the week.

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IntuitMaryJoy , Community Support Specialist
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