my search box not woring when I type an Invoice Number


Glad to have you here in the Community, dennish.d

Let’s perform some steps on your browser so you can successfully search your correct invoice number.

There are times that the browser may cause unusual responses due to frequently accessed pages. You’ll first need to sign into your QBO account using a private browsing mode or incognito window.

For Mozilla Firefox and Internet Explorer, you can press CTRL  + Shift + P on your keyboard. For Google Chrome, hit CTRL  + Shift + N.  Press Command + Shift + N if you’re using Safari.

If you can search an invoice number on a private browser, go back to your regular browser. Then, clear cache since it helps your browser to function efficiently. If private browsing doesn’t work, you can use another browser.

You can also visit our Community Help articles for more product-related topics.

Please know that I’m right here to help if you have other concerns. Have a great day.

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IntuitRaymondJay , Community Support Specialist
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