I canceled my QuickBooks acct on May 9th. I received another charge for the payroll srvc.. can you help w this and credit my card?

I canceled my QuickBooks acct on May 9th. I received another charge for the payroll srvc.. can you help w this and credit my card?


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Hello there, keri_chou,

Let me route you to the best support available who can verify the cancellation of your QuickBooks subscription. 

I can see that your concern needs an immediate resolution. Since this is sensitive and requires confidential information about your Intuit account, I’d recommend contacting our QuickBooks Online Support Team to check your payroll account charges and confirm if the cancellation was successful. 

They can also create case documentation and process a credit on your card if needed.

This should point you in the right direction. You can always visit us here in the Community if you have other questions about QuickBooks. I'll be around to help you.

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IntuitRea , Community Support Specialist
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