When submitting payroll my login is being rejected

Get the error message;

Problem signing on to Payroll Service
Sign-on was rejected.

Trying to submit the bonus of the owner.  This is not good.


I have attached a copy of the error message

QB_PR_Error.docx

Answer

Hi jkoltoff,

I appreciate you for sending a screenshot. Let me help you sort this out so you can submit your payroll.

Here's how:

  1. Reboot your computer.
    1. Check your system time and date settings, and change them if they are not set correctly.
    2. Be sure you have configured your payroll.

    Once done, you can resubmit payroll. If you're still getting an error, I suggest contacting our phone support team to check further why you're unable to submit payroll. They have the tools to pull up your account in a secure environment.

      Here's how:
        1. Click Help on the upper menu.
        2. Select Quickbooks Desktop Help (F1).
        3. Give a brief description of your issue.
        4. Click Continue
        5. Select Talk to a Specialist
        Here's an article for more information: Adjust Payroll Liabilities.

        Keep me posted if you need anything else. I'd be here to help you.
        Was this answer helpful? Yes No
        Original
        IntuitMariaS , Community Support Specialist
        Employee SuperUser

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