POS giving message of ip data missing when running credit card. end up logging out and back into merchant acoount

This started about 2 weeks ago after I logged out of merchant account from the POS system. After I logged in I get this IP data missing error message when trying to run a credit card. I have to log out and back into the merchant account to allow the credit cards to run correctly. This occurs almost daily.

Answer

Thank you for posting, bernie.

Let me route you to the support team who can help you check what causes the error message that you've encountered.

To further isolate the issue, I suggest reaching out to our Point of Sale Payments team. They have the tools that can check your account in a safe and secure environment and verify the missing information when running a credit card.

You can check this link on how to reach them: https://community.intuit.com/articles/1164874

That should get you in the right direction. Keep me posted how the call goes. If you have any additional questions or require further clarification about your account, let me know by leaving a comment below. Have a great rest of the day. 

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IntuitMaryJoy , Community Support Specialist
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