My client's bank account has lost its connection to QBO.

The bank connection in my client's account has been lost on my side. She uses mobile QBO and she's fine. But in Accountant QBO, I'm not connected. I don't have log in credentials to her bank and I don't know hers. And I don't want to know hers. What can I tell her to do on her end to re-connect me?

Answer

Let me help you sort out your client's bank connection so you'll be able to log in,  PatP3005.

You can use a private browser to check to log in ( Ctrl + Shift + N). Then, you'll need to provide again the log in information to see if you'll be able to sign in successfully. 

Private browsing doesn't store the browsing information which can speed up the loading process. This enables to load the page faster and prevents any connection issues.

Once done, go back to your regular browser and clear the cache to delete the browsing history. You can also try switching to a different browser.

Reach out to us if there's anything else you need. I'd be here to help.

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IntuitMariaS , Community Support Specialist
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