Any limited/custom user that tries to log in with the mobile ap gets this response: "Unsupported Role, your role will be supported in a future update." When's the update?

I want other users besides admins to be able to use the mobile app. When can we expect this? 


Hi benherbert08,

Let me outline some information in QuickBooks Online. 

At this time, we're unable to provide you the exact period on when this will be included in the update. However, you can use a browser to grant access to other users.

Here's how: 

  1. Click the Gear icon on the upper-right corner.
  2. Under Your Company, select Manage Users.
  3. Click Add user.
  4. Select Standard user. Then, click Next.
  5. Select the access rights for your users.
  6. Click Next.
  7. Select user settings.
  8. Click Next.
  9. Provide their contact info. 
  10. Click Save.
You can also check this article to check the number of users in QuickBooks Online (QBO): User Access In QuickBooks Online.

Feel free to reach out to us if you have other questions. We're always right here to help you.
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