When changing pricing in POS, why would SOME of the item price in Quickbooks not update as well?

After integrating QuickBooks and QuickBooks POS and exporting Items to QuickBooks, things seemed as though they were correct. When changing Item Pricing in POS, we noticed that sometimes the price change would reflect immediately and sometimes the price change wouldn't reflect AT ALL in QuickBooks. We had this problem WITH THE EXACT SAME ITEM! 

I would change Item# (lets call it A) to a new price in POS to test the integration and it would reflect in Quickbooks. Then I would change the exact same Item# A price back to its original price in POS and Quickbooks price didn't change.  I went over multiple items several times to try and see if any trends developed but it Quickbooks seemed to respond to the changes in POS whenever it wanted to. Help?

Answer

Hi Jeffspoolservice, 

I'm here to help and ensure that item price is updating in QuickBooks. 

If the item pricing was done through the Company Preferences, the changes will only apply to the new items. You can go to Price Manager to edit your existing item price.

Here's how: 

  1. Go to Reports.
  2. Select Items.
  3. Choose Item List.
  4. Double-click on any item.
  5. Select the View List button.
  6. Select the little arrow to the right of Edit Item.
  7. Choose Turn List Edit On.
Also, when printing inventory tags in QuickBooks Desktop POS, the Item Description field will not print the entire description. Here's an article for other alternatives: Item Description Field on Inventory Tags Does Not Generate A Second Line.

Drop a comment below if you need anything else. I'll make sure to get back. 
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IntuitMariaS , Community Support Specialist
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